We are proud to offer authentic Palestinian food
and products, shipped to your door with care. Please review our shipping policy
below to ensure a smooth shopping experience.

1.
Processing Time

Orders are processed within 1-3 business days
(excluding weekends and holidays) after receiving your order confirmation
email.

You will receive another notification when
your order has shipped.

2.
Shipping Rates & Delivery Estimates

Shipping charges are currently a standard
£3.50 for all orders

Standard Shipping: Estimated delivery time: 3-5 business days.

3.
International Shipping

4. Local
Delivery or Pickup (if applicable)

We offer local delivery in Edinburgh City Centre
for orders.

Free local delivery is only available for
orders over £50.

5. Delays
and Issues

Shipping times are estimates and may be
affected by external factors like weather conditions or carrier delays.

In the event of significant delays, we will
contact you via email or phone to provide an update.

7.
Tracking Your Order

Once your order is shipped, you will receive
an email with tracking information. Please allow up to two business days
for the tracking information to update.

8.
Missing or Lost Packages

If your order has not arrived within the
expected delivery time, please check the tracking information. If there is
no update, contact our customer service team at info.uk@riftvalleyfarms.com.

Please ensure that the shipping address is
correct before placing the order. We are not responsible for packages lost
due to an incorrect address.

9.
Returns and Refunds

If for any reason you are not satisfied with
your purchase, please review our Return and Refund Policy for more
information on how to proceed.

Contact
Us

If you have any questions regarding our shipping
policy, feel free to contact us at info.uk@riftvalleyfarms.com.