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Terms of service

Rift Valley Farms UK Ltd Terms of Service

Effective Date: 12/09/2024

Welcome to Rift Valley Farms UK Ltd, a business dedicated to offering authentic Palestinian food and products. By accessing or using our website, you agree to be bound by these Terms of Service. Please read them carefully before using our site.

1. General Information

  • Owner Information: Rift Valley Farms UK Ltd, 10 York Place, Edinburgh, EH13EP.
  • Services Provided: We offer a variety of Palestinian food items, artisanal products, and related merchandise for sale to customers in the United Kingdom.

2. Eligibility

By using this website, you represent that:

  • You have the legal capacity to enter into a binding contract.
  • You agree to comply with these Terms and all applicable laws.

3. Products and Pricing

  • Product Availability: All products offered are subject to availability. We reserve the right to limit quantities or discontinue products without prior notice.
  • Product Descriptions: We strive to provide accurate descriptions and images of products, but we do not warrant that these descriptions are error-free.
  • Pricing: All prices are in GBP and may exclude taxes and shipping costs. Prices are subject to change without notice.
  • VAT: Where applicable, VAT tax will be added to your order during checkout.
  • Promotions and Discounts: Any promotional offers or discount codes must be applied at checkout and are subject to specific terms outlined in the promotion.

4. Order Process

  • Placing an Order: Once you place an order, you will receive an order confirmation via email. This email does not constitute acceptance of the order; we reserve the right to cancel or refuse an order for any reason, such as limitations on quantities, pricing errors, or product availability.
  • Payment: We accept Visa, Mastercard and PayPal. Payment must be made in full at the time of ordering.
  • Order Cancellation: You may cancel your order within twelve hours of placing it by contacting customer service. After that, cancellations may not be possible.
  • Shipping & Delivery: We throughout the UK and aim to dispatch orders within 1-3 business days. Shipping costs, methods, and delivery times will vary based on the destination.

5. Returns and Refunds

  • Returns Policy: You may return non-perishable items within fourteen days of receiving your order for a refund, provided they are unopened and in their original packaging. Perishable food items are non-returnable unless damaged or defective.
  • Refunds: Refunds will be processed to the original payment method within ten days of receiving the returned items.
  • Damaged or Defective Products: If you receive a damaged or defective product, please contact us within two days to arrange for a replacement or refund.

6. Intellectual Property

  • All content on this website, including but not limited to text, images, logos, and product descriptions, is the property of Rift Valley Farms UK Ltd or its licensors and is protected by copyright, trademark, and other intellectual property laws.
  • You may not reproduce, distribute, or use any content without our express written consent.

7. Privacy Policy

Your use of the website is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information.

8. Limitation of Liability

  • To the fullest extent permitted by law, Rift Valley Farms UK Ltd shall not be liable for any indirect, incidental, punitive, or consequential damages arising from your use of our website or products.
  • In no event shall our liability exceed the amount paid by you for the products purchased.

9. Governing Law

These Terms of Service and any disputes arising out of or related to the website or products will be governed by and construed in accordance with the laws of Scotland.

10. Changes to the Terms

We reserve the right to modify or update these Terms at any time. Any changes will be posted on this page, and the "Effective Date" at the top will reflect the date of the latest revision. Your continued use of the website following any changes indicates your acceptance of the new terms.

11. Contact Information

If you have any questions or concerns about these Terms, please contact us at:

  • Email: info.uk@riftvalleyfarms.com