FREE DELIVERY ON ORDERS OVER £40

Shipping policy

We are proud to offer authentic Palestinian food and products, shipped to your door with care. Please review our shipping policy below to ensure a smooth shopping experience.

Processing Time

  • Orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email.
  • You will receive another notification when your order has shipped.

Shipping Rates & Delivery Estimates

  • Shipping charges are currently a standard £7.00 for all orders
  • Standard Shipping: Estimated delivery time: 3-5 business days.
  • Free shipping on online orders over £40.

International Shipping

  • We do not offer international shipping.

Local Delivery or Pickup (if applicable)

  • We offer local delivery in Edinburgh and Lothians for retail orders.
  • Local delivery to our retail customers is free.

Delays and Issues

  • Shipping times are estimates and may be affected by external factors like weather conditions or carrier delays.
  • In the event of significant delays, we will contact you via email or phone to provide an update.

Tracking Your Order

  • Once your order is shipped, you will receive an email with tracking information. Please allow up to two business days for the tracking information to update.

Missing or Lost Packages

  • If your order has not arrived within the expected delivery time, please check the tracking information. If there is no update, contact our customer service team at info.uk@riftvalleyfarms.com.
  • Please ensure that the shipping address is correct before placing the order. We are not responsible for packages lost due to an incorrect address.

Returns and Refunds

  • If for any reason you are not satisfied with your purchase, please review our Return and Refund Policy for more information on how to proceed.

 

Return Policy

We want you to be fully satisfied with your purchase. If you’re not, we offer the following return options:

  • Eligibility: Returns are accepted within 14 days of receipt for unused, unopened items in their original condition.
  • Perishable Goods: Due to hygiene and safety reasons, food products cannot be returned unless faulty or damaged.
  • Damaged or Incorrect Items: Please contact us within 48 hours of receiving your order with photos of the issue.
  • Refund Process: Once we receive and inspect your return, a refund will be processed to your original payment method within 7-10 business days.